Why can't I schedule a morning campaign after 10am?
Campaign messages are automated to distribute at set times through out the day. These times are 10am, 2pm and 6pm. If you have missed one of these time markers, your campaign will be sent out at the next available time slot. If you've chosen to stagger your campaign (a great idea if you would like to minimise a surge in appointment booking), Target automatically distributes your patients evenly between these time slots over the course of your campaign. If you have set your campaign up to be staggered, Target will divide the number of recipients and send the message out in batches at the above time, over the campaign period.
How do I turn a draft into an active campaign?
Campaigns automatically save into drafts as you put input data into target messaging, simply head to the drafts section and select the campaign you're working on. From here you can edit the campaign and then schedule when you'd like to make the campaign live.
Why aren't my patients receiving campaign messages?
Patients might not be receiving messages for a number of reasons. Firstly double check that their contact details are correct, and that they are presented as a standard UK mobile number (e.g 07123456789). If it has an international dialling code (+44) for example in front of the mobile number, Target wont recognise it and messaging will bounce. Your patient may have been added onto the app's 'blacklist'. Read more about this here. If a patient has replied to the messages 'STOP' this will stop communications but it won't show up on your blacklist. If the patient would like to start receiving communications again, ask them to respond to previous messages with 'JOIN'. They should then be able to receive communications If none of these options have worked, please contact us.
How do I find abnormal responses for campaigns?
Navigate to Campaigns > Completed
Select the campaign you would like to view abnormal responses for and click 'view' This will bring up the summary dashboard for the campaign - you will find the abnormal responses on the right hand side, the button is highlighted in yellow.
Select the campaign you would like to view abnormal responses for and click 'view' This will bring up the summary dashboard for the campaign - you will find the abnormal responses on the right hand side, the button is highlighted in yellow.
How do I find abnormal responses for appointments?
Abnormal responses for appointment reminders can be found in the 'Automation' tab at the top of the app. Here you can view responses that don't comply with response rules, and manually deal with these. There is a toggle button to let you keep track of where you're up to.
How long before an appointment does a patient get a reminder?
Patients get a reminder roughly 24 hrs before their appointment is scheduled. If patients book an appointment within 24 hrs of it commencing, patients won’t receive a reminder.